MONCKS CORNER, S.C. – Santee Cooper ranked 2 nd in the south midsize segment in the J.D. Power 2023 Electric Utility Residential Customer Satisfaction Study.
“Our team works day in and day out to meet our customers’ needs,” said Jimmy Staton, President and CEO of Santee Cooper. “They go above and beyond to make sure our customers have the reliable, affordable power they have come to rely on.”
In the survey, customers answered questions about price, billing and payment, communications, corporate citizenship, power quality and reliability, and customer care. Santee Cooper performed particularly well in the South Midsize segment for customer satisfaction with power quality and reliability.
The 2023 Electric Utility Residential Customer Satisfaction Study is based on responses from 104,801 online interviews conducted from January through November 2023 among residential customers of the 149 largest electric utility brands in the United States, which represent more than 105 million households.
For more information about the Electric Utility Residential Customer Satisfaction Study, visit https://www.jdpower.com/business/resource/electric-utility-residential-customer-satisfaction-study .
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business . The J.D. Power auto-shopping tool can be found at JDPower.com .