Our Promise: Dependable Power for Every Customer
At Santee Cooper, our customers count on us every day, and we work hard to deliver. Power grid reliability isn’t just a goal; it is a commitment woven into everything we do. From keeping your home comfortable to powering South Carolina’s growing communities, we take pride in providing electricity you can trust.
Top-Tier, Reliable Power Backed by National Data
Independent measurements show what our customers already experience: Santee Cooper is one of the most reliable electric providers in the country. The U.S. Energy Information Administration ranks Santee Cooper in the top 7% for reliability, compared with 513 cooperatives and investor-owned utilities nationwide.
This ranking reflects our ongoing investment in a strong, resilient system designed to keep power flowing, even as electric reliability in South Carolina grows, and energy needs change.
What Our Customers Are Saying
Customer feedback plays a big role in shaping how we serve you, and we are grateful for the trust you place in us. In recent surveys, customers shared:
“Reliable, uninterrupted service and reasonable prices.”
“They are thorough, communicative, quick to address concerns and outages, and reliable.”
Comments like these help confirm that our focus on dependability, communication, and customer service is making a meaningful difference.
How We Maintain Strong Power Grid Reliability Across Our System
Providing dependable power takes planning, expertise, and investment. Our team works year-round to ensure a strong and resilient system through:
Grid investments and infrastructure upgrades that support growing demand.
Routine inspections and preventative maintenance.
Smart technologies that help us monitor and respond quickly.
Storm preparation and rapid restoration efforts.
Long-term planning focused on a reliable energy future for South Carolina.
These efforts help reduce power outages , shorten restoration times, and keep our system operating efficiently.
If you do experience a power outage, please let us know as soon as possible. You can report online or call us at 888-769-7688 so our crews can respond quickly and safely.
Why Electric Reliability in South Carolina Matters to You – and to Us
Reliable electricity powers life’s everyday moments – morning routines, family time, work, learning, and connection. It also supports the businesses and industries that make our state strong.
We take that responsibility seriously. Every improvement we make, every infrastructure upgrade we plan , and every response we deliver has one focus: providing the safe, dependable service you expect from Santee Cooper.
Thank You for Being a Santee Cooper Customer
You count on us for reliable power, and we are committed to delivering it. Thank you for trusting Santee Cooper to power your home, your business, and your community.