Customer Care

When our new rates take effect in April, which reflect customers’ March electric use, many of us will start to watch the clock a…

As families and friends gather this Thanksgiving, scammers often seize the opportunity to prey on unsuspecting individuals. Utility scams are particularly common during the…

Santee Cooper is proposing to change our rates, and we want your input. We need to invest in our electric system: To maintain excellent…

Utility scams are a growing concern, affecting thousands of people each year. We have even heard from you that scammers are active and trying…

What is Electricity Demand? Electricity is flowing constantly to supply power to our homes and businesses. Electric utilities like Santee Cooper need to plan…

Energy, used in our modern world every day, seems to be the one thing we think about the least. It’s something needed to power…

We’re celebrating 90 years of serving South Carolina, and we are excited to include customers in the celebration by giving you gifts! As part…

It’s no secret that Santee Cooper takes great care in providing our customers with reliable power, but keeping the lights on is just one…

We have all been there. A person showing up at our door, or a phone call, text message or email from someone posing as…

As Customer Service Appreciation Week kicks off, we thought it would be neat to look back and share how customer service has changed over…